What if I can’t download a file?

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Most of the time, download issues are temporary and related to an unreliable network connection or browser connection issue that interrupts your download. If you see an error message about the network connection, you should refresh your browser and try again in a few minutes. The issue will often resolve itself.

If you’re trying to download on a school computer, it’s also worth remembering that some schools restrict downloading. If that’s the case, you’ll need to download your file at home instead and save it onto a USB drive or email it to yourself.

Here is some download help specific to several major browsers:

You can also try right-clicking on the download link and saving the target (PC) or link (Mac) to your desktop. If you’re still having trouble with the download, contact us for assistance.

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