General Technical FAQ OLD
[vc_row gap=”20″ css=”.vc_custom_1532803480144{margin-top: 100px !important;margin-bottom: 70px !important;padding-right: 5% !important;padding-left: 5% !important;}”][vc_column width=”1/12″][/vc_column][vc_column width=”5/6″][ultimate_heading main_heading=”How soon after I place my order will I get it?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;” margin_design_tab_text=””]All products purchased from GGQI are digitally delivered to the “My Purchases” section of your GGQI account immediately after you complete your order. Unlike a traditional marketplace, where you would expect to receive your order in the mail, all the resources on GGQI are digital goods, and require no physical shipping.
To access your digital resources, make sure you’re logged into the GGQI account that you used to purchase them. Click the “Download Now” button to download the files you’ve purchased to your computer.
However, if you need assistance just contact us here and we can help![/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”What payment methods do you accept?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;”]Visa, Mastercard, American Express, Discover, Paypal..[/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”What’s the return policy?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;” margin_design_tab_text=””]Please see our return policy click here http://gotgamebookit.com/return-policy/[/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”I was charged twice for an order, what should I do?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;”]This sometimes happens when a browser is refreshed during the checkout process. Please contact us with details so we can refund the duplicate charge! Please note, if your transaction was first declined it may appear as a “pending” transaction until the charges drop off.[/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”Where can I find my purchases?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;” margin_design_tab_text=””]If you purchased on Got Game Quiz It, you’ll find them right on your My Member page — the resource files have no expiration date and you can download them as many times as you need.
Make sure you’re logged in to Got Game Quiz It, then use your mouse to hover over the “My Member” button near the top right of your screen. The menu will open and you can click on the link to My Purchases. Once you’re on My Purchases, you’ll see a list of everything you’ve bought. Click “Download Now” to download the files you’ve purchased to your computer.
If you’ve seen your purchases in your account before, but they appear to be missing, this usually means that you have more than one account on Got Game Quiz It. We recommend trying to log in with any other email addresses you may have to locate those purchases, but if you need assistance just contact us here and we can help![/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”What if I can’t download a file?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;”]
Most of the time, download issues are temporary and related to an unreliable network connection or browser connection issue that interrupts your download. If you see an error message about the network connection, you should refresh your browser and try again in a few minutes. The issue will often resolve itself.
If you’re trying to download on a school computer, it’s also worth remembering that some schools restrict downloading. If that’s the case, you’ll need to download your file at home instead and save it onto a USB drive or email it to yourself.
Here is some download help specific to several major browsers:
You can also try right-clicking on the download link and saving the target (PC) or link (Mac) to your desktop. If you’re still having trouble with the download, contact us for assistance.
[/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”What if I can’t open a file?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;”]
First things first: Make sure the file you want to open has downloaded completely. Large files vary in how long they take to download, depending on the size of the file and the speed of your internet connection. Bundles in particular often consist of large ZIP files that may take longer to download.
Also, if you’re using a school computer, it’s worth remembering that some schools have downloading restrictions. If you’re having problems opening a file at school, you should contact a network administrator or attempt to download and open the file from your home computer.
If your file has finished downloading, but still won’t open, the next steps depend on the kind of file it is and on your computer and software. Check the product page where you made the purchase—it shows you what type of file you’re working with
[/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”What if my file isn’t printing correctly?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;”]First, determine what file type you’re having trouble printing. If it’s a ZIP file, you’ll need to uncompress the file first before you can print the components.
If the file is a PDF, especially a PDF with a lot of graphics, it may look fine on your screen, but may not print out correctly. If you’re having trouble printing a PDF, please be sure that you’re opening the PDF with the latest version of Adobe Acrobat Reader.
Once this application is downloaded and installed to your computer:
- Open the PDF file with Adobe Acrobat Reader
- Click “Print”
- In the “Page Sizing & Handling” section, select “Shrink Oversized Pages” if needed
- Click on “Advanced”
- Check the “Print as Image” box
- Print the document
[/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”Why is my PDF blurry?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;”]Are images missing when you open your PDF, or are you seeing black lines where the images should be?
Either way, it’s probably due to one of two issues:
- You’re not using the latest version of Adobe Acrobat Reader to view the PDF. You can download it for free here on Adobe’s site (it’s available for both Mac or PC). Once you download and install Reader, open the PDF again.
- You’re using a Mac, and your default PDF viewer isn’t Adobe Acrobat Reader. Macs use an application called Preview by default, which may not work 100% with all PDF files. If your Mac opens the PDF on Preview, follow these steps to open your PDF in Adobe Acrobat Reader instead:
- Make sure you have the latest version of Adobe Acrobat Reader installed
- Highlight the PDF you want to open
- Go to “File” at the top of your screen
- Choose “Open With”
- Select “Adobe Acrobat Reader”
After installing Adobe Acrobat Reader, you may be prompted to make it the default program for opening PDF files. It’s a good idea to say yes, so you won’t have to repeat the “Open With” process for every PDF that you want to view or print. There are many applications for PC and Mac that will open a PDF, but Adobe remains the most compatible.
[/ultimate_heading][vc_empty_space][ultimate_heading main_heading=”I don’t see the answer I need in the FAQ?” main_heading_color=”#192b49″ sub_heading_color=”#192b49″ alignment=”left” main_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:700″ main_heading_style=”font-weight:700;” main_heading_font_size=”desktop:21px;” sub_heading_font_family=”font_family:Poppins|font_call:Poppins|variant:500″ sub_heading_style=”font-weight:500;” sub_heading_margin=”margin-top:15px;” sub_heading_line_height=”desktop:30px;”]Are images missing when you open your PDF, or are you seeing black lines where the images should be?
Click Contact Us on the bottom of any page on the site to reach out to Got Game Book It — we’ll be happy to help you via email!
Please be sure to offer as many details as possible when making your request, so that we can provide efficient and quick assistance.
Please note that we are unable to provide phone support at this time.
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