Return Policy

Thank you for choosing Got Game Quiz It for your digital resource needs. We trust that you’re satisfied with your purchase. As the nature of our products involves electronic delivery, unlike tangible items such as clothing or books, digital files such as PDFs and Word documents are not feasible to be returned once downloaded. As such, all sales of digital resources on Got Game Quiz It are considered to be final and nonrefundable.

We understand that circumstances can occasionally deviate from expectations, and we want to accommodate you within certain parameters. While we maintain our no-refund policy as a standard, we offer refunds in specific situations outlined below. If your situation aligns with any of the following exceptions, you may qualify for a refund.

Requests for refunds must be submitted within one year of your purchase date, and they will be reviewed on an individual basis.

Exceptions to the No-Refund Policy:

  1. Compromised Resource File: If a resource file is damaged or lacks essential content. Example: Uploading a thumbnail or preview instead of the actual resource.

  2. Misrepresentation: If a resource’s preview or description inaccurately represents its content. (Requests are subject to Got Game Quiz It’s review.) Example: Stating that a resource contains 50 multiple-choice questions in the description, while it actually contains 50 true or false questions.

  3. Technical Limitations: In cases where you are unable to access a resource due to missing technical requirements not mentioned in the resource description. Example: The resource is in a Notebook file format, but this detail is not disclosed on the product page.

  4. Duplicate Purchase: If you inadvertently purchase the same resource twice. Example: Buying a resource included in a specific bundle and later acquiring that same bundle within a year of the initial purchase.

  5. File Download Status: If you’ve purchased a resource but haven’t downloaded the file from your “My Purchases” page. (Verified by Got Game Quiz It). Example: Acquiring a lesson plan during the summer but not downloading it, only to discover you’ll be teaching the subject next year.

Should you have any inquiries regarding our return policy, please don’t hesitate to reach out to us at support@gotgamequizit.com. Your satisfaction remains our priority, and we’re here to assist you every step of the way.

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